At The Energy Sutra, we are committed to delivering your wellness products with care, efficiency, and transparency. This Shipping & Delivery Policy explains how we process, dispatch, and deliver your orders.

1. Serviceable Locations

  • We currently ship across India through trusted courier partners.
  • International shipping is not available at the moment. If introduced, updated terms will be published on this page.

2. Order Processing

  • All orders are processed within 2–3 business days of confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Customized or handmade products may take additional preparation time, which will be communicated to you in advance.

3. Delivery Timelines

  • Standard delivery time is 5–7 business days after dispatch.
  • Delivery timelines may vary depending on your location, courier service availability, and unforeseen logistical delays.
  • Remote or rural areas may require extra days for delivery.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Free shipping may be offered on promotional campaigns or for orders above a certain value, as mentioned on our website.

5. Order Tracking

  • Once your order is dispatched, you will receive an email/SMS with tracking details.
  • You can use this tracking number to check the status of your delivery on the courier partner’s website.

6. Delivery Attempts

  • Courier partners will attempt delivery up to 2–3 times.
  • If the customer is unavailable or the delivery address is incorrect, the package may be returned to us. In such cases:
    • Re-shipping charges may apply.
    • Refunds will not be issued for failed deliveries due to customer error.

7. Delays Beyond Control

  • While we ensure timely dispatch, there may be delays caused by:
    • Weather conditions
    • Natural calamities
    • Political disruptions
    • Strikes or courier service interruptions
  • In such cases, we will keep you updated via email/SMS.

8. Damaged or Missing Packages

  • If your package is damaged or tampered with at the time of delivery, please refuse the delivery and inform us immediately.
  • If items are missing, you must notify us within 48 hours of delivery with proof (photos/videos).

9. Change of Address

  • Requests to change the delivery address must be made within 6 hours of placing the order.
  • Once the order is dispatched, address changes cannot be accommodated.

10. International Orders (Future Provision)

  • If we expand to international shipping, additional customs duties, taxes, and charges may apply.
  • Customers will be responsible for such charges, and these will vary by country.

11. Customer Responsibilities

  • Provide accurate delivery details at checkout.
  • Ensure someone is available at the address to receive the package.
  • Track the shipment using the details provided after dispatch.

12. Contact Us

For any queries regarding shipping or delivery, please reach out to:

📧 Support@theenergysutra.com
📞+919289272329