At The Energy Sutra, we strive to provide our customers with high-quality spiritual services and wellness products. We understand that situations may arise where you may need to request a cancellation or refund. This policy outlines the terms under which refunds and cancellations are handled.
1. Consultations
- Non-Refundable: Once a consultation (Tarot, Numerology, Vastu, or other services) is booked, it is considered final and non-refundable.
- Rescheduling: If you wish to reschedule, you must inform us at least 24 hours in advance. Requests made after this window cannot be accommodated.
- No-Shows: Failure to attend a scheduled consultation without prior notice will result in the session being forfeited with no refund or reschedule option.
2. Products
- Damaged or Defective Items: Refunds or replacements will only be processed if the product is damaged or defective upon delivery.
- Reporting Window: Customers must report the issue within 48 hours of delivery by sharing clear photos/videos of the damaged item and packaging.
- Return Condition: The product must be unused, in its original packaging, and accompanied by proof of purchase.
- Exclusions: Personalized, customized, or opened wellness items (e.g., soaps, oils, candles) cannot be returned or refunded for hygiene and safety reasons.
3. Cancellations (Products)
- Order Cancellations: Customers can cancel an order within 6 hours of placing it, provided it has not yet been shipped.
- Shipped Orders: Once the product has been dispatched, cancellations cannot be accepted.
- Refund Processing: Approved cancellations will be refunded within 7–10 business days to the original payment method.
4. Refund Timelines
- Refunds, where applicable, will be processed within 7–10 business days after approval.
- The time taken for the amount to reflect in your account depends on your bank/payment provider.
5. Non-Refundable Situations
Refunds will not be granted in the following cases:
- Change of mind after purchase.
- Delay caused by courier/shipping partners.
- Incorrect address or details provided by the customer.
- Failure to adhere to reporting timelines for damaged/defective products.
6. Process for Requesting Refunds or Cancellations
To initiate a refund or cancellation, please follow these steps:
- Email us at [Insert Support Email] with your order number and reason for the request.
- Attach photos/videos if reporting a damaged or defective product.
- Our team will review your request and respond within 48 hours with the next steps.
7. Company Rights
- The Energy Sutra reserves the right to refuse refund or cancellation requests that do not meet the above criteria.
- We may update or modify this policy at any time, and changes will be effective once published on our website.
8. Contact Us
For assistance with refunds or cancellations, please reach out to us:
📧 Support@theenergysutra.com
📞 +919289272329